Frequently Asked Questions
Everything you need to know about your Kōv Essentials journey.
Are Kōv Essentials products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and crafted with clean, non-irritating ingredients specifically chosen to be gentle yet effective on all skin types, including sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs, provided at least 50% of the product remains.
Are your products vegan and cruelty-free?
Absolutely. Kōv Essentials is committed to ethical beauty. We never test on animals, and all of our products are 100% vegan and free from animal-derived ingredients.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach and hope to offer worldwide shipping very soon.
How can I track my order status?
Once your order is processed, a confirmation email with a unique tracking link will be sent to you. You can also log into your Kōv account to view real-time shipping updates.